1. Dispatch
All items are made to order. In rare cases, some items might be in stock. Please allow a minimum of 5 business days of print and post-processing time from intitial time of order to be dispatched. Any delays will be notified to the customer.
2. Delivery
All orders are dispatched via tracked services (Royal Mail Tracked) to ensure safe arrival. The Cost is calculated at checkout. For UK delivery, Royal Mail Tracked 48 will be used and can take 2 days to arrive from dispatch.
Once your order is on its way, you will receive a confirmation email containing your tracking number.
International Delivery (Europe & Worldwide)
We deliver to athletes across Europe and globally.
Europe: Delivered within 4–8 business days via International Tracked.
Rest of World (USA, Canada, Australia, etc.): Delivered within 6–12 business days via International Tracked.
Customs, Duties & Import VAT: For orders shipped outside the UK, any import taxes, customs clearance fees, or duties are the responsibility of the recipient.
3. Returns & Cancellations
We stand by the craftsmanship and performance of our equipment. If you are not completely satisfied with an eligible purchase, you may request a return.
14-Day Cooling-Off Period (Standard Items)
Under the UK Consumer Contracts Regulations, you have the right to cancel and return standard off-the-shelf items within 14 days of receipt.
To be eligible for a refund:
The item must be unused, in its original condition, and free from range dirt, marks, mounting scratches, or alterations.
The item must be returned with all original packaging, hardware, cables, target inserts, and accessories.
Custom, Bespoke & Personalised Items (Exception)
In accordance with UK consumer law, customised, made-to-order, or bespoke items are non-refundable, unless they arrive damaged or prove defective. This includes:
Grips custom-printed with specific non-standard hand sizing or bespoke modifications.
One-off CAD-engineered components designed specifically to your personal specifications.
Damaged, Defective, or Incorrect Items
We take quality control seriously. If your package arrives damaged in transit or exhibits a manufacturing fault:
Notify us within 48 hours of delivery by emailing info@10print9.com.
Include your Order Number and clear photographs or a short video showing the fault, damage, or fitting issue.
If confirmed defective, we will arrange a free replacement, repair, or full refund, including return postage costs.
How to Return an Item
Request Authorization: Email info@10print9.com with your order number and reason for return before posting any items. Wait for a reply from us.
Package Securely: Pack the equipment carefully to prevent damage during transit. All items must be safely protected.
Dispatch: Send the parcel using a tracked delivery service and retain proof of postage. Unless the product is faulty or sent in error, the customer is responsible for return shipping costs.
Refunds
Once your return is received and inspected at our workshop, we will notify you by email.
Approved refunds are credited back to your original payment method within 5–7 working days.
Initial standard delivery fees will be refunded for full-order returns under statutory cooling-off rights (enhanced express delivery fees are non-refundable).
Need Advice on Fitment or Setup?
Before returning a grip or electronic trainer due to setup issues, please get in touch. Most fitment, calibration, or any other queries can be quickly resolved with a quick email to our technical team:
Email: info@10print9.com